The transfer of business involves complex challenges. Our two-part approach (see the scheme below) deploys a comprehensive system that spans the entire business transfer. We do this by building capabilities and changing day-to-day mindsets and behaviours through a broad range of techniques, including digital and virtual programs, expert and peer coaching, on-the-job observation and feedback, reflection exercises, and simulations. This approach helps all stakeholders acquire new mindsets and skills, apply them in real work, and build new habits that drive and sustain lasting change
